Customer Success Manager Klimato

We’re Klimato – a company on a mission to create a more sustainable food system.

We saw a clear need for the food industry to become more sustainable. So, we built the definitive solution for measuring, reporting and reducing the environmental impact of food. Today, hundreds of global businesses trust Klimato.

We’re all-in on food, so we understand the unique challenges and opportunities facing businesses that seek to lower its carbon footprint, meet your sustainability goals, stay compliant and optimise revenue.

Klimato’s vision is to be the go-to global solution for measuring and reporting on the environmental impact of food. We’re leading the food industry to a future where impact reduction and business growth align without conflict.

The role

As a Customer Success Manager at Klimato, you will be responsible for managing the customer journey for accounts across our various food industry verticals, including hotels, caterers, and restaurants. You will play a vital role in helping our customers realise the value of our app while contributing to the overall growth of our revenue by proactively identifying opportunities for upsell and expansion.

These are some of your key roles and responsibilities:

●  Proactively seek out growth opportunities with your customers. You are someone who is comfortable with a revenue target.

●  Onboard new customers. Help customers get started with the Klimato tool and learn how to use it to achieve their sustainability goals.

●  Provide ongoing support and guidance. Help customers get the most out of the product by providing training and education, best practices, and other resources. Work with customers to resolve any issues that arise.

●  Manage customer relationships. Build and maintain long-term trust-based relationships with customers by being responsive, helpful, and proactive.

●  Work cross-functionally to improve the customer journey. The CS team acts as the voice of the customer internally, working with all other teams to ensure we deliver the best customer experience.

What we are looking for

We’re looking for individuals with 2+ years of experience in a customer-facing role, fluent in Swedish and English, with a proven track record of meeting revenue based KPIs, with the following attributes:

●  You’re a people-person. You love talking to and interacting with people and you’re naturally good at building long-term trust-based relationships.

●  You’re a problem solver. You value great customer success and want to provide a memorable customer experience.

●  You’re an engaging communicator in English and Swedish. If you can speak any other European languages that would be a bonus!

●  You are adaptive and resilient. You thrive in a dynamic environment and meet obstacles with a solutions-oriented mindset.

●  You are curious and proactive. You apply a growth mindset to your CS approach.

●  You are passionate about our mission to create a more sustainable food system.

What we can offer you

●  A hands-on role, autonomous where you will get to work directly with our largest customers

●  You’ll develop your skills in a nascent industry. We’ll provide you with the support you need when you need it.

●  The opportunity to work globally across a diverse range of industry verticals.

●  The real scale-up experience - we’re a small team who love working together, testing

new ideas and continuously developing processes.

●  A sociable workspace with regular socials, sports activities and well-being events.

Apply via the link below. If you have any questions, please contact Headhunter Lotta Romney at Romney & Rudberg Talent Search, lotta@romneyrudberg.se 0707171719